Refund policy

At Sonochi, we stand behind our products!

That’s why we offer a 60-Day Money-Back Guarantee.

If you’re not satisfied with your purchase, or if you believe something is wrong with your product, you may request a return within 60 days of receiving your order.

Once we receive the returned item, you may choose one of the following:

• A full refund to your original payment method

• A replacement product sent back to you

Please note: Customers are responsible for the cost of return shipping.

How to Start a Return

To request a return, please email us at hello@sonochi.com within 60 days of receiving your order.

Include:

• Your order number

• The reason for the return

• Photos (if the product is damaged or defective)

If your return request is approved, we’ll provide instructions on where to send your package.

Returns must be requested before sending the item back. Items sent without prior approval will not be accepted.

Return Address: 
9242 1/2 Hall Rd, Downey, CA 90241

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or you received the wrong product, contact us immediately at hello@sonochi.com so we can evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items

• Gift cards

If you have questions about a specific product, please contact us before purchasing.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@sonochi.com.